Assembled is a modern workforce management platform that empowers organizations to optimize their customer support operations. By unifying in-house, outsourced, and AI-powered workforce management, Assembled provides tools for scheduling, forecasting, and performance management. Their platform automates support interactions and offers real-time insights, enabling teams to make data-driven staffing decisions. With a focus on enhancing agent productivity and improving customer experiences, Assembled serves a diverse clientele across various industries, including eCommerce, fintech, and healthcare, and has demonstrated significant traction with over 22,000 agents scheduled weekly and more than 50 million hours scheduled in 2023.