About Auxilius

Auxilius is a fast-growing, venture-backed B2B SaaS company transforming how innovative biotechs operate. We help sponsors streamline clinical and operational processes to bring life-saving drugs to market faster and more efficiently. While our product looks like software, we provide clarity. Our data, context, and frameworks enable clients to make better operational decisions and achieve trial outcomes dynamically and cost-effectively.

About the Role

We are seeking a Director, Client Success & Accounting Workflows to support strategic clients, optimize client-facing workflows, and build out our customer success strategy.

This role is focused on both client success and operational excellence — you will manage key workflows end-to-end, engage directly with clients to ensure adoption and value realization, and partner cross-functionally to improve processes and influence product decisions.

This role is ideal for someone who thrives in a fast-paced, startup environment, enjoys solving complex workflow challenges, and wants to make a direct impact on client outcomes and financial accuracy.

We’ll Count on You To

Technical Accounting Excellence

• Partner with clients to help them maximize value from the platform
• Own and manage complex accounting workflows for strategic clients using the Auxilius platform
• Ensure financial data is accurate, complete, and aligned with GAAP and client expectations
• Provide consultative guidance on accounting, FP&A, and financial operations
• Solve complex technical accounting problems and escalate issues thoughtfully

Build Auxilius’ Customer Success & Relationship Management Stragegy (Functional / Secondary Focus)

• Design and own the end-to-end customer success strategy across the client lifecycle, from onboarding through renewal and expansion, ensuring customers realize measurable operational and trial outcomes from Auxilius’ platform and services.
• Define success frameworks, health metrics, and engagement models that translate Auxilius’ data, context, and methodologies into clear value narratives, standardized playbooks, and proactive intervention signals.
• Partner cross-functionally with Product, Ops, Sales, and Data to surface customer insights, influence roadmap prioritization, and continuously improve how we deliver clarity and impact at scale.

Process Improvement & Cross-Functional Leadership

• Build the operating infrastructure for customer success including team structure, tooling, workflows, and feedback loops that support retention, expansion, and long-term customer trust in a regulated, high-stakes environment.
• Identify opportunities to standardize workflows and drive operational efficiency

Skills and Qualifications

Required

• BA/BS in Accounting, Finance, or related field
• Experience in life sciences / biotech accounting, especially familiarity with clinical trial management
• CPA and/or public accounting experience required
• 4+ years of relevant technical accounting experience
• Experience with complex client accounting workflows and financial operations
• Experience collaborating cross-functionally and working directly with clients
• Strong problem-solving, analytical, and business judgment skills
• Ability to manage multiple projects simultaneously with attention to detail
• Start-up experience or high-growth environment

Nice to Have

• Exposure to Customer Success, onboarding, or adoption processes
• Experience with financial systems or SaaS platforms

We care way more about attitude than whether you're a perfect fit. If you're interested in this role at Auxilius but aren't sure if you meet all the criteria, you should still apply - we'd love to open a conversation.

What Success Looks Like

Within the first 6–12 months, clients rely on you as their trusted accounting partner. They’re using Auxilius workflows confidently, adoption is high, and issues are minimal. Technical accounting data is accurate, complete, and feeds seamlessly into client budgets and reports. Processes are documented, repeatable, and scalable, reducing manual effort across the team. You’re actively partnering with Product and Ops, turning client feedback into actionable improvements and roadmap input.

What We Offer

We offer premium healthcare, with access to modern health partners like One Medical, Kindbody, Talkspace, and Teladoc, plus a Flexible Spending Account. Beyond healthcare, we support your future with a 401(k) that matches 100% of the first 1% you contribute and 50% of the next 5%, life and disability insurance, commuter benefits, and 24/7 well-being resources through Health Advocate.We know the best work comes from people who are recharged, so we offer unlimited PTO so you can take the time you need, when you need it.