Customer Operations Analyst



IT, Customer Service, Operations
Posted on Friday, June 28, 2024
Job Category: Operations
Job Type: Full Time
Job Location: Remote

Auxilius, a fast-growing, venture-backed B2B tech startup dedicated to helping innovative Biotechs bring life-saving drugs to market cost-effectively, is looking for a Customer Operations Analyst to be a key member of our team, reporting to the Director, Technical Accounting Success and will collaborate with cross-functional teams. This person will play an integral part in the organization’s day-to-day product operations responsibilities.

Who are you? You are a detail-oriented individual who enjoys producing innovative solutions. You are excited to apply your accounting background in a dynamic and fast-paced environment helping a wide range of biotechs bring their drugs to market faster. You are a driven problem solver who can communicate technical accounting in an understandable way while being able to work independently and juggle multiple priorities to meet deadlines.

We’ll count on you to…

  • Design and oversee the technical configuration of Auxilius’ accounting product for biotechs
  • Assist with timely and successful customer onboarding, enablement, and training in collaboration with Director, Technical Accounting Success to help customers realize the business value of offerings
  • Perform QA/QC audits and data analysis of biotech clients’ financials in product
  • Provide technical finance and accounting support to our clients
  • Generate ad – hoc financial reports, perform general ledger account analysis and technical accounting research as needed to inform product development
  • Confirm compliance with customer controls in using the Auxilius product

Preferred Skills & Qualifications

  • Bachelor’s Degree required, preferably in business, finance, and/or accounting
  • 1 - 2 years of relevant work experience or internship experience in Accounting, Finance, or Investment Banking
  • Strong analytical skills with high proficiency in Excel
  • Attention to detail!
  • Significant entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems
  • Distinctive problem-solving and analytical skills
  • Interest or experience working with healthcare customers
  • A sense of humor!