Senior UX Researcher

Whop

Whop

Design
Brooklyn, NY, USA
Posted on Thursday, June 20, 2024

About Whop

Whop is building one end-to-end platform to service the internet economy. Millions of people are building new products that they are selling guerrilla style on social media and on forums throughout the internet. Whop offers these sellers a sleek storefront that can accept payments, seamlessly deliver digital products, and attract new customers who visit our marketplace. We currently handle over $350M+ in yearly payments with thousands of active sellers. Our mission is to make everyone an internet entrepreneur.

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About the role

✅ Target base salary of $120,000 - $180,000 depending on experience + a competitive equity package.
❤️ Unlimited PTO, Health, Vision, and Dental coverage
📍 Brooklyn, New York | Check out our office here
🥙 Daily $20 lunch, $25 dinner Uber credits
💪 State of the art gym access`
💻 Latest 16 inch Macbook Pro

This role will be a Senior User Experience Researcher reporting to the Head of Product.


What does the role look like?

Your role will be tackling challenges to gain deeper insights into how we can better improve the experience of our users as they interact within Whop and with our creators Whops. We currently have over 500K monthly active users, we want them to have an amazing experience on Whop finding, purchasing and interacting inside courses, communities, apps and more - you will play a huge role in enabling that.

You will drive the implementation of qualitative and quantitative methods to accomplish our goals including surveys, focus groups, field studies, usability tests, and 1:1 interviews. This is the first UX research role at Whop, it's going to be critical in helping us hit hockey stick growth and ultimately will be a very rewarding and exciting role for someone looking to bring their experience to a high growth startup.

Who you are

At Whop, you will constantly be put in positions where you’re the new kid on the block and have to make a name for yourself as it relates to building. You’re someone who could be dropped in any random city in the world and be able to figure things out. You’re someone who wants to join a company that has a chance of changing the world. The company is growing 10x YoY; you will be expected to move with urgency, have high initiative, and put in the hours necessary to do whatever it takes to win.

You’re a self-starter who takes ownership from the get-go. From ideation to implementation, your ability to steer a project autonomously is unmatched. You troubleshoot, adapt, and find solutions independently, ensuring every project sails smoothly from start to finish.

Your communication style is proactive and clear, so that no details slip through the cracks. Whether it’s flagging potential issues or keeping the team updated, your responsiveness keeps projects moving swiftly.

You are ultra receptive to feedback and you have a strong ability to give feedback to those around you.

Deadlines are sacred to you. You deliver, consistently, without sacrificing the quality or integrity of your work. Dependability isn’t just a trait; it’s your trademark, making you an invaluable asset to our mission.

Lastly, your enthusiasm for the internet is palpable. This isn’t just a job for you - exploring new technologies and diving deep into the online world is where you find joy and meaning.

Qualifications

  • 5+ years of UX Research experience (or similar relevant experience)
  • Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.)
  • Experience analyzing consumer web products

We look forward to hearing from you!

At Whop, we’re looking for people who are resourceful, competitive, and gritty. You’re encouraged to apply even if your experience doesn’t precisely match the job description. We welcome those who are passionate about their craft and want to work hard to build a world class product with us that will enable anyone and everyone to become an internet entrepreneur.