The Role

The Billing Analyst owns the accuracy, integrity, and flow of customer billing. This role sits between operations, finance, and customers—making sure invoices are righ and issues get resolved before they become problems.

This is not a junior data-entry role. You’re expected to understand how money moves through the business and to tighten the system over time.

What You’ll Own

• Generate, review, and issue customer invoices on a recurring and ad hoc basis

• Reconcile billing data against contracts, usage, pricing, and payments

• Investigate and resolve billing discrepancies, credits, adjustments, and disputes

• Partner with Finance on month-end close, revenue reconciliation, and reporting

• Maintain billing accuracy across systems (CRM, billing platform, accounting software)

• Support audits by providing billing documentation and clear explanations

• Identify billing errors, process gaps, and inefficiencies—and fix them

• Build and maintain billing reports, dashboards, and exception tracking

• Collaborate with Customer Success and Sales on contract changes and renewals

• Manage and help recover overdue payments from customers

What You Bring

• 3–6 years of experience in billing

• Strong understanding of invoicing and billing controls

• High attention to detail without losing sight of deadlines

• Comfort working across systems and spreadsheets (Excel/Sheets required)

• Ability to explain billing issues clearly to non-finance teammates

• Experience in healthcare, SaaS, or subscription-based businesses is a plus

• Experience with Stripe strongly preferred

How You Work

• You catch issues before they escalate

• You document what you fix so it doesn’t break again

• You’re calm, methodical, and hard to rattle

• You value accuracy, but you move with urgency

Compensation

The base salary range for this role is competitive and will be determined based on the candidate’s relevant skills, experience, and geographic location. In addition to base pay, total compensation may include performance-based incentives, benefits and company options.

Security, Privacy & Compliance

This role may handle PHI/PII and must follow HIPAA, company privacy policies, and least-privilege access practices.

EEO & Inclusion

VITL is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. If you meet most—but not all—requirements, we encourage you to apply.

About VITL

VITL is a Nashville-based healthtech company providing beautifully simple e-prescribing infrastructure for cash-pay medical practices. Through its open pharmacy marketplace, VITL connects clinics with verified 503A compounding pharmacies nationwide, enabling real-time price comparison, multi-pharmacy ordering, and Amazon-style patient tracking, all through a single, elegant interface. Founded in 2024, VITL serves nearly 500 clinics representing 125,000 patients across the United States.