We’re looking for a Product Operations Associate to support new & existing customers, identify improvements to our products, and troubleshoot live issues across our growing customer base. You’ll report to and work with our Product Operations Manager, who manages both our AI-specific customer launches and our product development activities. This is a hands-on, learning-intensive role with exposure to product & operations management, collaboration with engineering, and client-facing activities - perfect for a recent graduate looking to break into tech.

About the Role:

• Support client implementations from scoping through launch

• Track deliverables, coordinate timelines, and document technical requirements

• Monitor product performance and help triage live issues

• Assist with QA testing and internal tooling to reduce implementation friction

• Capture field-level insights and help translate them into product feedback

• Build dashboards, templates, and process documentation to support scale

About You:

• 1+ year of experience with a strong interest in product or ops

• Bachelor's Degree in a technical discipline or equivalent experience

• Organized and detail-oriented, with excellent follow-through

• Strong written and verbal communicator

• Experience with SQL, Webflow, or API platforms

• Excited to work at a fast-paced startup and wear multiple hats

What’s in it for you?

• A highly dynamic role where you’ll work closely with both customers and internal teams.

• The opportunity to make a direct impact on healthcare AI adoption and deployment.

• Competitive salary, equity options, and benefits, including health, dental, and vision coverage.

Who we are:

SuperDial is revolutionizing AI in healthcare by delivering cutting-edge solutions that streamline revenue cycle management. We bridge the gap between AI innovation and real-world healthcare operations. Join us and help shape the future of AI deployment in the industry!

The base salary for this role ranges from $65,000 to $80,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent.