Job Title: Clinical Staff Program Manager

Classification: Full Time

Work Structure: Fully Remote

Schedule/Shift: Standard Business Hours *(Eastern or Central Time Zones)

Team: Clinical Operations

Reporting to: Senior Manager, Cardiac Rehab

Location: United States

Compensation: $65,000-$75,000 annually

About Us:

Recora was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we've founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives.

We're backed by leading VCs including SignalFire, Pear, GFC , 2048, Great Oaks, MGV and more. Over the last year, we've built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan.

We're growing – fast. Our member base is doubling every month and we're looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health.

Position Overview:

Recora Health is seeking a dedicated and experienced Clinical Staff Program Manager to lead our virtual cardiac rehabilitation program, with an emphasis on our cardiac exercise programs. This role involves managing a team of care providers, ensuring high-quality patient care, and driving program success through strategic planning and execution. The ideal candidate will have a strong background in exercise physiology and a passion for improving patient outcomes in a virtual setting.

Key Responsibilities:

Care Provider Management:

• Oversee a team of care providers across the exercise, dietary/nutritional, remote monitoring (registered nurse), and educational (registered nurse) teams, with an emphasis on the cardiac exercise team.
• Develop and manage care provider schedules to ensure adequate coverage and optimal patient care.
• Conduct regular one-on-one meetings, session shadowing, and performance reviews to support professional development and maintain program standards.
• Organize and lead workshops, training sessions, and team-building activities to enhance skills and foster a collaborative environment.
• Provide guidance and support to the Lead Exercise Physiologist, ensuring alignment with program goals.

Patient Retention and Escalations:

• Implement strategies to enhance patient retention and engagement in the cardiac rehab program.
• Address and resolve patient escalations promptly to maintain high satisfaction levels.

Hiring, Onboarding, and Training:

• Lead the recruitment process for new care providers, ensuring the selection of qualified candidates.
• Oversee onboarding and training programs to equip new hires with necessary skills and knowledge.

Operational Oversight:

• Review and approve invoices related to program operations, ensuring accuracy and compliance with budgetary constraints.
• Develop and update standard operating procedures (SOPs) to reflect workflow changes and ensure program efficiency.

Data and Metrics Tracking:

• Monitor and analyze program data and metrics to assess performance and identify areas for improvement.
• Use data-driven insights to inform decision-making and strategic planning.

Communication and Meetings:

• Facilitate regular meetings with exercise physiologists to discuss program updates, share best practices, and collaborate on projects.
• Prepare agendas and lead monthly huddles to ensure team alignment and effective communication.

Qualifications:

• Bachelor’s or Master’s degree *(Exercise Physiology or a related field preferred).
• Proven experience in managing exercise physiology programs, preferably in a virtual setting, strongly preferred.
• Strong leadership and communication skills.
• Ability to analyze data and metrics to drive program improvements.
• Experience in patient care and retention strategies.
• Familiarity with virtual health platforms and technologies.

We are an equal opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.