Patient Access Specialist - Contractor Only
Empower everyone to live a long, full and optimal life by redefining the future of heart health.
1 in 3 humans die of heart disease - it's time to change that.
We're designing heart health from the ground up so that humans can live fuller lives. We're building technology to accelerate recovery after a cardiac event. And we're optimizing health stacks to realize preventive and aspirational goals.
Recora is redefining the future of heart health — we invite you to join us on this mission.
Recora was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we've founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives.
We're backed by leading VCs including SignalFire, Pear, GFC , 2048, Great Oaks, MGV and more. Over the last year, we've built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan.
We're growing – fast. Our member base is doubling every month and we're looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health.
Who We Are
We are innovators at heart. This driving force guides us to create, build, partner, and operate at the highest levels. We seek answers to some of the hardest problems in technology and healthcare and enjoy the process of finding unexplored solutions.
We're a group of diverse, thoughtful and humble folks. Having worked in organizations of every size and shape, we know that people make or break teams. An open, ego-free and supportive culture is central to making the best team of people at Recora.
As a team, we love our work and love working together. We take ownership in Recora and strive to grow personally and professionally in service of our mission. Because we enjoy hard problems and value growth, we can celebrate both challenges and excellence in equal measure.
What we're looking for
We’re working to deliver exercise and wellness for the older adult, initially focusing on cardiovascular disease. Our team consists of mission-driven clinicians, engineers, and scientists attacking this problem using evidence-based research and guidelines.
We are seeking an experienced care coordination and management professional to provide a delightful patient experience with clinical knowledge and passion for the heart health space. You will help provide recovery and preventative efforts by facilitating a thorough and meaningful beginning to their Recora journey.
- Educate potential patients on the program, answer any questions they might have, and enroll patients in the program
- Anticipate patient challenges and effectively answer questions/gaps in understanding
- Educate patients and family members about Recora's program including the benefits of cardiac recovery and patient journey
- Send educational material to interested patients through email and other communication channels
- Ensure timely follow-up response for patients expressing interest in program
- Perform insurance verification of benefits and capture information in the patient records
- Document insurance, provider, and clinical updates regarding patient health
- Provide estimates for insurance eligibility including copays or out of pocket costs
- Thoroughly document correspondence with insurance, clients, and patients in the patient records
- Calculate patient responsible balances based on coverage findings and documents in the patient records in Zendesk
- Utilize online systems, phone communication, and other resources to verify eligibility and benefits, determine extent of coverage, and secure pre-authorizations before scheduling patients
- Communicate insurance findings with relevant parties internally and externally
- Schedule patient sessions based on patient and provider needs
- Maintain records and follow up for patients who are unable to begin care immediately
- Obtain patient responsibility, research payer coverage criteria and any required prior authorization requirements
- Prepares and sends prior authorizations to insurance when required
- Address incoming billing questions from patients and/or internal team members
- Support other activities in the revenue cycle as needed
Your Past Experience
- 1-2 years of call center operations, healthcare enrollment, sales experience (cardiology a plus), billing or collections
- 1-3 years of care management/patient coordination experience in a clinical setting (cardiology a plus)
- 3 years of insurance benefit verification experience
- 2 years of Epic experience
- Experience with CPT and ICD coding, preferred
- Comfort with technology, including Google Suite and CRM software (Zendesk)
- Minimum of 30 hours a week. 40 hours a week, preferred
- Strong knowledge of, and experience working with, medical insurance
- Ability to flex between several roles as needed
- Hourly rate is $22
Note: This is a 1099 Contractor position only.