Engagement Manager



Sales & Business Development
Palo Alto, CA, USA · Remote
Posted on Friday, May 24, 2024

About Prophecy

Prophecy is a rapidly growing startup that has solved the false dichotomy of having to choose between visual tools and code. We offer a self-service data transformation platform for the enterprise that provides a complete product, combining the power of code with the usability of visual ETL tools to deliver a zero-compromise solution. With Prophecy, data analysts can serve themselves and transform data at parity with the best programming data engineers, while data engineers can build and share standards and focus on other higher value activities. Prophecy breaks down the silos between these two crucial groups enabling greater communication and collaboration.

Prophecy is trusted by top Fortune 500 firms to replace their legacy ETL tools as they re-platform to the Cloud or Apache Spark. Fresh off our Series B funding, We're backed by top VCs and on the path to establishing ourselves as the leader on the cloud.

About The Role

This is a fantastic opportunity in a high-growth, high-potential startup. You will work with a team of dynamic post-sales individuals and customers who take pride in solving complex problems. Engagement Managers (EMs) drive successful implementation services and customer satisfaction within a portfolio of accounts. The EM is in charge of successfully launching a Prophecy solution by managing all aspects of the project, including timely deliverables. The goal of the EM is to ensure that the value outlined in the purchase process is achieved, documented, and communicated throughout the engagement.

Additionally, EMs are responsible for understanding a customer's desired goals, current state, and business objectives while working with Prophecy enterprise architects to craft a solution that meets the customer’s needs. To accomplish their responsibilities, the EM will work cross-functionally with our customer success, sales, pre-sales engineers, support, product management, and engineering departments. Additionally, the EM is the customer advisor and project manager for Prophecy implementations and service deployments, providing best practices and coordinating Prophecy resources.

In addition, you will:

  • Be the advisor and first point of contact throughout Prophecy deployments to ensure the customer gets to business value as quickly as possible.
  • Manage overall project lifecycle, including project schedule deliverables, timelines, and aligned outcomes.
  • Build relationships and champions with the customer, manage key stakeholders, and drive escalations internally and with the customer.
  • Internally coordinate between sales, engineering, product, leadership, and support to identify and resolve customer issues.
  • Help build best practices resources for delivering Prophecy and share them amongst team members and customers.
  • Onboard and train customers and end-users on how to use Prophecy
  • Look out for the customer's best interests and advocate internally for their needs.


  • Project Management and consulting experience. PMP certification is highly preferred.
  • Hands-on experience with ETL tools such as Prophecy, Mattillion, Informatica, Abinitio, Alteryx or similar
  • Must be based in the MST or PST timezone to be considered
  • Extensive customer-facing experience and stakeholder management skills
  • Ability to define and drive tactical implementation and management of a project
  • Ambitious and self-motivated with a high degree of technical curiosityAbility to manage multiple projects and communicate progress against milestones clearly in a constantly
  • Exceptional written and verbal communication skills
  • Ability to travel as needed

Benefits and Perks

  • Prophecy covers 99% of employee health insurance premiums and 75% for dependents
  • Competitive compensation- Compensation base range starting at $140,000 + Bonus
  • We offer $200 per month towards wellness, classes, gyms, massages, facials, and more.
  • Celebrate your birthday and anniversary with a day off!
  • Flexible PTO
  • Prophecy provides employees with a $500 professional development reimbursement every year
  • Company sponsored Long Term Disability and Life Insurance
  • Ability to have your fingerprint on an innovative platform
  • End-to-end ownership of your projects
  • And more!

*Benefits and perks may vary per country

Our Commitment to Diversity and Inclusion

At Prophecy, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Prophecy are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, political affiliation, race, religion, sexual orientation, socio-economic status, and any other protected characteristics.

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