Technical Writer II



Marketing & Communications, IT
San Francisco, CA, USA
Posted on Saturday, April 27, 2024
Propel Software transforms the way product companies work. Our product value management platform connects commercial and product teams to optimize decision making, drive process efficiencies, and engage customers with compelling products and experiences. Propel has a proven track record of improving product quality, speeding time to revenue and profit, and improving customer satisfaction. Recognized as a Deloitte Technology Fast 500 winner and one of Fortune’s Most Innovative Companies in America, Propel is built on Salesforce and drives product success for hyper growth startups, corporate pioneers, and Fortune 500 leaders in the high tech, medtech and consumer goods industries.
Join our industry leading and category creating Product Management team. We are shifting traditional thinking for product manufacturers, driving Propel’s innovative vision and leadership through product success in all phases of the development process. We are at the center of strategy and work closely with customers, partners and all other Propellerheads defining and executing our product roadmaps.
Note: This is an in person role at our Santa Clara Headquarters. We are not taking remote applicants at this time.

Job Core Duties

  • Own the entire documentation process, developing and maintaining documentation best practices and procedures.
  • Gather, analyze and manage all documentation, including technical and product information in collaboration with product managers and technical staff.
  • Organize material and complete writing assignments according to defined standards and to product release schedule timelinesDevelop, update, and maintain comprehensive documentation for our products, such as user guides, tutorials, API documentation, and online help content.
  • Ensure the knowledge base remains up-to-date with the latest features and enhancements.
  • Collaborate closely with customer-facing teams, iterate on documentation improvements for both customers and internal teams.
  • Produce user-friendly, visually captivating documentation that includes diagrams, screenshots, gifs, videos, and other visual aids

Job Qualifications

  • 3+ years of experience in a professional technical writer capacity at a SaaS company
  • Bachelor’s degree or equivalent experience in Technical Communication, English, Journalism, or related field
  • Excellent writing, editing and communication skills
  • Familiarity using Jira, Confluence, Salesforce platform, Salesforce Knowledge Lightning Article Editor, and Salesforce’s style guideExperience creating documentation integrating graphics or video preferred
  • Knowledge of guided help tools for in-app user guides is a plus
  • Possess a comprehensive understanding of software development processes
  • Strong teamwork, organization, and problem-solving skillsAbility to work effectively in a collaborative and distributed working environment
  • Experience managing multiple projects on deadline and publishing to a schedule This role will involve working on multiple priorities simultaneously
  • Experience using AI tools to optimize documentation proficiency is a plus!
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Authorization to work in the United States is required; please note that at this time, Propel is not sponsoring visas for any positions.