Business Operations Manager



California, USA · California, USA · Washington, USA · Utah, USA · Texas, USA
Posted on Friday, June 14, 2024

OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering 12 billion messages daily.

1 in 5 new apps launches using OneSignal! We support companies in 140 countries, including Zynga, USA Today,, Eventbrite, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.

We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, New York, Pennsylvania, Texas, Utah and Washington. As well as in the UK and Singapore - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in-person where we don't have offices. Hiring in Singapore is done in partnership with a local PEO.

OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work.

About The Team:

The Business Operations Manager will be a key driver of business growth by leading strategic and tactical projects, managing the OKR planning process cross-functionally, and ensuring alignment across the organization. They will be responsible for identifying and addressing operational bottlenecks and potential growth areas through in depth research and analysis. The Business Operations Manager will have a huge impact on the business by building relationships across the organization, fostering a culture of collaboration, continuous improvement, and operational excellence.

What you'll do:

  • Conduct research and analysis to identify and surface operational bottlenecks and potential growth areas
  • Lead both strategic and tactical projects to drive operational improvements and business growth
  • Work cross functionally to manage our OKR planning process
  • Build and prepare board slides and assist with investor communications.
  • Collaborate with our Leadership team by preparing agendas, managing meeting minutes and assigning action items
  • Negotiate contracts with vendors to ensure cost-effective procurement
  • Act as a strategic operator: build relationships across the organization and foster a culture of collaboration, enablement, continuous improvement, and operational excellence

What You’ll Bring:

  • 5+ years of experience in business operations in a SaaS or technology-driven environment
  • Strong Excel Skills and ability to work with SQL
  • Ability to structure complex problems and drive solutions cross-functionally in sales, marketing, finance, product, operations, etc.
  • Strong attention to detail
  • Strong interpersonal skills that focus around empathy and enablement, and the ability to build trust with colleagues
  • A growth mindset, with excitement for embracing new ideas
  • Comfort working in a fast paced environment
  • Experience in business operations, investment banking, venture capital, private equity, consulting, start-ups is a plus but not required

The New York and California base salary for this full time position is between $132,000 and $160,000. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.

Qualities we look for:

  • Friendliness & Empathy
  • Accountability & Collaboration
  • Proactiveness & Urgency
  • Growth Mindset & Love of Learning

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal. Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process.

OneSignal collects and processes personal data submitted by job applicants in accordance with our Privacy Policy - including GDPR and CCPA compliance. Please see our privacy notice for job applicants.