Product Operations Manager - Platform Delivery
Longtail Technologies
Product, Operations
Barcelona, Spain
Posted on Feb 27, 2025
Company Description
At Longtail Technologies, we are building an intelligent, autonomous decision-streaming platform for airlines. Our technology enables humanly impossible workflows by combining scalable automation, proprietary algorithms, and rich contextual data. The platform streams real-time decisions directly to airline systems, allowing them to optimize their offerings, enhance revenue management, and improve traveler experiences.
We are on a mission to revolutionize airline pricing, distribution, and revenue management. If you are passionate about operations, technology, and the airline industry, we’d love to have you on board!
The Position
We are seeking a highly motivated Product Operations Manager – Platform Delivery to oversee and optimize the implementation and operational workflows of our platform. This role sits at the intersection of product operations, technical execution, and customer delivery, ensuring seamless onboarding, setup, and continuous operation of the platform for airline partners.
The ideal candidate will be detail-oriented, proactive, and technically adept, with experience in airline pricing, revenue management, or travel tech operations. Your mission will be to ensure that our platform is correctly configured, operates smoothly, and delivers optimal pricing and fare distribution for our airline customers.
Key Responsibilities: Implementation & Platform Operations Management
- Orchestrate all setup and implementation workflows for new customers, ensuring a seamless onboarding experience.
- Configure and set up production environments based on customer requirements and documented configurations.
- Manage and update platform inputs (scheduled and non-scheduled), including connection builder, retail, ATPCO, yield hurdles, SPA rates, and partner data.
- Handle pricing configurations for new origin-destination (OD) routes, including integrating new airline partners.
- Define and manage customer-specific business rules, such as upsells, structure harmonization, fare product exclusions, and fare basis codes (FBCs).
Key Responsibilities: Operations Delivery
- Ensure that all allowed products are correctly priced based on OD x Routing x Fare Products (sponsor-based).
- Monitor, diagnose, and address input validation issues and packaging circuit breaker failures to guarantee consistent output delivery.
- Oversee the daily production jobs of the platform, ensuring the accuracy and integrity of the output before distribution.
- Conduct retail-based sampling of low base fare products to mitigate low-fare errors.
- Manage fare and routing output distribution into ATPCO for both production and ad-hoc jobs.
- Identify and troubleshoot distribution-related errors and validate Longtail products’ pricing across Global Distribution Systems (GDS) once live in ATPCO.
Required Qualifications
- Bachelor’s degree in Business, Operations, Engineering, or a related field.
- 5+ years of experience in product operations, airline pricing, revenue management, or travel technology.
- Experience working with airline systems and platforms related to pricing, distribution, or revenue management.
- Excellent attention to detail and sense of responsibility, given the critical processes of responsibility.
- Ability to manage multiple workflows simultaneously and thrive in a fast-paced, high-growth environment.
- Strong communication and collaboration skills to work cross-functionally with Product, Engineering, and Business teams.
Preferred Qualifications
- Familiarity with automation tools, scripting, or data processing in airline pricing.
- Prior experience working in operational roles within airline or travel distribution networks.
- Demonstrated ability to drive process improvements and optimize workflows for efficiency and scale
Why Join Us?
- Be part of a rapidly growing company that is transforming the airline industry.
- Work with cutting-edge technology and innovative automation solutions.
- Collaborate with a passionate and highly skilled team.
- Competitive compensation and benefits.
- Opportunities for professional growth and career advancement.
If you are passionate about product operations and excited to work at the forefront of airline technology, we encourage you to apply!