Operations Coordinator, Tokyo
Lime
Operations
Tokyo, Japan
Posted on Wednesday, April 3, 2024
We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Japan Operations team. As an Operations Coordinator, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility starting in Tokyo.
Once Lime's Japan warehouse is identified, the person hired for this role must be within 30KM of the Warehouse.
What you'll do:
- Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
- Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Tokyo
- Define new processes and best practices to drive operational excellence within the warehouse collaborating with internal and external stakeholders.
- Partner cross-functionally on operations projects that result in identifying parking port expansion opportunities within your region(s)
- Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
- Provide complaint management and customer incidents investigation support
- Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues and drive demo day events to introduce Lime to new city government bodies.
- Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
- Collaborate with Engineering and Product teams to drive local initiatives for revenue growth
About you:
- 3~5 years of professional work experience; ideally 1+ year of experience within an Operations position
- Experience leading teams or external vendor groups preferred
- Demonstrated expertise and knowledge with the Greater Tokyo metropolitan region and ability to anticipate operational needs and/or challenges within this area
- Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
- High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
- Fluent verbal and written Japanese and English language skills
- Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
- Excellent communication and stakeholder management skills
- Valid driver license and acceptable Driving Record
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