Office Manager



poland, oh, usa
Posted on Tuesday, July 9, 2024

Grammarly team members in this role are required to be in the Warsaw hub every day.

The opportunity

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly creating a first draft to perfecting every message, Grammarly’s product offerings help people at 96% of the Fortune 500 get their point across—and get results. Grammarly has been profitable for over a decade because we’ve stayed true to our values and built an enterprise-grade product that’s secure, reliable, and helps people do their best work—without selling their data. We’re proud to be one of Inc.’s best workplaces, a Glassdoor Best Place to Work, one of TIME’s 100 Most Influential Companies, and one of Fast Company’s Most Innovative Companies in AI.

We’re looking for an Office Manager to join the Grammarly Workplace team to achieve our ambitious goals. The Office Manager is responsible for creating, maintaining, and scaling a comfortable, safe, and healthy work environment for the Warsaw hub team to boost people's engagement, productivity, creativity, and collaboration. This role will be pivotal in ensuring that on-site collaboration weeks in Warsaw succeed, assist with scaling workplace operations of exceptional service that could be replicated regionally and globally, and help shape what the future of work looks like at Grammarly.

This role will shape and align onsite processes and policies to our EAGER values and culture to support our outstanding team. It will also help the global Workplace Experience team by providing exposure to international practices.

Your impact

As a Office Manager, you will be excited to shape Warsaw Hub programs and experiences to scale for all guests and team members.

In this role, you will:

  • Own and manage all day-to-day operations, policies, and processes in the hub, including relationships with vendors/property management, janitorial, access, food programs, onsite events, furniture, equipment, mail, reception, safety, space planning, sustainability, health, and safety, etc.
  • Identify and implement innovative ways to deliver a welcoming, engaging workplace that aligns with the Grammarly brand and its high-performing culture.
  • Have a curious and deep understanding of how people use the hub (e.g., surveys, benchmark data) and the ability to communicate and bring it to fruition by sharing themes and outcomes with the broader team.
  • Collaborate with the People Leads team to establish new working standards that utilize technology, asynchronous practices, and consistent decision-making methods.
  • Enable robust and informed business decisions, manage data, and flawlessly disseminate (e.g., budgets, occupancy, surveys, access logs, etc.). Manage the Workplace budget and track budgets to actuals monthly.
  • Help create and continuously improve Workplace SLAs, displaying ownership of the hub and the team's performance to meet them consistently.
  • Ensure the hub has a high level of service and documented processes that can be emulated across all locations.
  • Manage all vendors' RFP processes and SLAs and ensure we have the right partners to support our needs, including conducting regular QBRs to ensure high performance.
  • Own purchasing process and negotiation of Workplace contracts, in partnership with the Regional Manager, Finance/Procurement, to produce the highest value and ROI.
  • Mentor and train other Workplace team members on operations and processes.
  • Own facility-related communications in partnership with Comms as appropriate.
  • Give Workplace Operations input into new space design for the region.
  • Be a key partner in evolving the space and creating new space.
  • Partner effectively with different groups and customers, such as executives, EAs, managers, Real Estate, Connections and Community, RFH, Security, Systems and Analytics, IT, Benefits, and People Operations teams.

We’re looking for someone who

  • Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
  • Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
  • Is able to collaborate onsite daily in our Warsaw hub.
  • Has excellent proficiency in both English and Polish.
  • Has at least three years of experience in project management.
  • Has a solid background in vendor and contract management.
  • Is comfortable acquiring data from multiple sources, carrying out data analysis, and communicating findings.
  • Identifies and creates processes, optimizes efficient workflows, and focuses on automation to reduce manual work where possible.
  • Displays strong organizational skills, time management, and attention to detail.
  • Is customer-centric and brings operational knowledge of employee experiences, specifically hospitality and facility management.
  • Has experience researching, drafting, and implementing policies, including communicating them to team members.

Support for you, professionally and personally

  • Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback.
  • A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all to apply. Grammarly is an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, gender, disability, sexual identity, or age.

For more details about the personal data Grammarly collects during the recruitment process, for what purposes, and how you can address your rights, please see the Grammarly Data Privacy Notice for Candidates here.