The future is already here.
It's just not evenly distributed yet.

Grammarly team members in this role must be based in Germany, Poland, or Ukraine, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.

The opportunity

Every day, tens of millions of people and 50,000 professional teams worldwide trust Grammarly’s AI and human expertise to help ideate, compose, revise, and comprehend communications. Our team members have the autonomy to take on exciting challenges in pursuit of our mission to improve lives by improving communication. Together, we’re building on more than a decade of steady growth and profitability. We’re defining the communication assistance category with our tailored service offerings: Grammarly Free, Grammarly Premium, Grammarly Business, and Grammarly for Education. Our latest product offering, GrammarlyGO, brings the power of generative AI to our users. It all begins with our team collaborating in an inclusive, values-driven, and learning-oriented environment.

To achieve our ambitious goals, we’re looking for a Full Stack Software Engineer to join our Customer Support Solutions team in the monetization division. This person will help us increase our effectiveness and efficiency in managing customer requests. With the growth of our business and scaling of our monetization platform, the load on the Customer Support team grows exponentially. This role will help us reduce manual work, achieve operational excellence, and enhance collaboration with our customers.

Grammarly’s engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap. The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure. Read more about our stack or hear from our team on our technical blog.

Your impact

As a Full Stack Software Engineer, you will work closely with the Customer Support team to empower them through better automation. By researching their workflows, you will help reduce the burden of manual work, enabling the team to focus on what has the biggest value. You will provide timely and high-quality feedback to our users, and increase the trust and loyalty of our customers.

In this role, you will:

• Design and build technical solutions that will cover customer support needs for configuration, data analysis, and ticket processing.
• Contribute to the scaling of our new monetization platform.
• Learn the fintech domain.
• Analyze the current processes and bring ideas for useful automation.
• Work with different systems and data streams to enhance the productivity of the Customer Support team.
• Collaborate widely with internal teams across the globe.
• Build useful tools for billing and payment configuration to reduce operational costs and unblock internal users.

We’re looking for someone who

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
• Has solid experience in back-end development, ideally using Java or other JVM languages and multithreading.
• Has experience in front-end development, ideally using React or similar frameworks.
• Has experience building, deploying, and debugging production systems at scale.
• Has some experience with AWS or other cloud offerings (GCP, Azure, etc).
• Is fluent in engineering best practices: code review, test coverage, and monitoring.
• Is excited about finding an optimal solution in situations of uncertainty.
• Enjoys fast-paced delivery and a consistent feedback loop.
• Cares about the end user experience and strives to ensure high quality.

Support for you, professionally and personally

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.
• Comprehensive benefits for candidates based in Germany or Ukraine: Grammarly offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more. Note that benefits may differ by location.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all to apply. Grammarly is an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, gender, disability, sexual identity, or age.

For more details about the personal data Grammarly collects during the recruitment process, for what purposes, and how you can address your rights, please see the Grammarly Data Privacy Notice for Candidates here.

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