The future is already here.
It's just not evenly distributed yet.

FORM Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Obesity impacts more than 40% of the US adult population, and although historically only about 1% of patients received medical treatment for their disease, the field of Obesity Medicine is entering a period of rapid growth. FORM provides high-quality expert care and leverages technology to enhance the patient experience. All FORM patients work closely with their care team, which includes board certified physicians, advanced practice professionals and Registered Dietitians. Through our proprietary mobile app patients engage in regular video visits, as well as text messaging, photo journaling, digital data transmission, and customized educational materials. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect.

Founded in 2019, FORM is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale. We are deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together.

About the Role:

We are looking for an experienced Medical Scheduler who excels in a collaborative telemedicine environment. The ideal candidate will have strong interpersonal, critical thinking, and organizational skills and be excited to join a healthcare startup focused on helping patients achieve sustained weight loss for healthier, happier lives. In this role, you will manage high-volume provider scheduling and work with a growing team to improve processes, provide feedback on scheduling tools, and develop best practices. You will also help refine scheduling workflows and implement scalable procedures to ensure smooth operations as we grow.

This is a full-time, remote position serving patients in the Central/Pactific time zones, with working hours from 10 AM - 6 PM CT or 9 AM - 5 PM PT

Key responsibilities include:

• Manage and schedule new and existing patient appointments to ensure timely scheduling.
• Maintain accurate and up-to-date patient records and appointment schedules.
• Utilize an internal scheduling tool to optimize provider utilization. Assess clinician schedules to determine focus areas and availability.
• Work with practice operations to allocate resources and time slots appropriately.
• Confirm appointments with patients and send reminders. Handle cancellations, rescheduling, and rejoining requests.
• Suggest and implement workflows to enhance efficiency and patient experience.
• File and manage documentation in patient charts, including medical records, prior authorizations, referrals, and determinations.
• Communicate with patients to resolve scheduling issues and troubleshoot any conflicts or concerns.
• Continuously improve scheduling processes to enhance efficiency and support the organization’s growth.
• Implement new procedures to ensure scalability and seamless scheduling operations as the practice expands.
• Perform other duties as assigned

You’ll be successful in this role because you have:

• Minimum of 2 years’ experience in medical scheduling within a high-volume setting. Experience working with multiple providers across states is highly preferred.
• Experience in a startup medical practice is preferred
• Experience supporting Providers in a multi-state telehealth practice.
• Possess Electronic Medical Record (EMR) experience and a solid understanding of medical terminology.
• Exhibits strong organizational skills and effective prioritization.
• Excels in managing tasks individually as well as in a team environment.
• Demonstrates excellent verbal and written communication skills, with experience in both asynchronous and synchronous patient communication.
• Possess strong computer skills, including experience with Google Suite and the ability to work comfortably with custom-built and evolving IT systems.

More about FORM’s benefits:

• Competitive compensation and equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision)
• 401k Program
• Flexible work schedules and paid time off
• Paid parental leave

FORM Health’s commitment to building a diverse, equitable, and inclusive work environment:

FORM Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.