Manager, Digital Risk Management
Flock Freight
Hey there. Glad you found us! Flock Freight is a technology company that’s creating a smarter, more sustainable supply chain. Recognized on the CNBC “Top 50 Disruptors” list three years running (checking in this year at #20), Flock’s patented technology finds and fills trucks’ empty spaces so shippers can save money, carriers can earn more money, and goods move terminal-free with more accuracy and fewer emissions. Sounds like a pretty big task, right? Welp, it is. But we know we can make it happen.
If you’re looking for the opportunity to make a difference then you’ve come to the right place. We’re looking for folks that are innovative, love collaborating in a fast-paced environment, and find joy and excitement in doing the hard work. If that sounds like you then keep on reading and see if this role is the one for you.
Responsibilities
- Act as a subject matter expert in the detection, investigation, and prevention of synthetic, identity, and new account application fraud
- Implement, tune, and administer endpoint process and product solutions that enable protection and prevention capabilities within our digital marketplace
- Prepare reports, presentations, and newsletter items for communicating with management and teams across the company
- Create a culture of transparency, information sharing, and collaboration through the development of excellent documentation, cross-departmental collaboration, and living Flock's values
- Develop and communicate a risk-based and data-driven fraud prevention strategy in partnership with compliance, product, engineering, and operations stakeholders
- Showcase a comprehensive understanding of marketplace fraud and risk to inform strategic product feedback and positioning
- Work closely with the Issue Resolution and Carrier Compliance teams to support the broader Risk Management organization
- Mitigate fraud by carefully monitoring digital activity, analyzing data and implementing changes for safe practice within our digital marketplace
Qualifications
- A passion for building processes from the ground up
- Strong interpersonal and communications skills
- 3+ years experience in e-commerce risk management, fraud prevention, and operations including time at a high-growth startup
- Experience working with tech and operations teams to drive internal security projects and incident remediation
- Experience in building fraud rules and identifying fraud trends in a digital environment
- Strong analytical and problem-solving skills with a results-oriented mindset
- Advanced analytical and quantitative skills with demonstrated ability in using data and metrics to identify problems and arrive at the right prioritization decisions.
- Ability to quickly grasp complex systems and processes and use technology to drive process improvements
- Detail-oriented - Exercise extreme attention to detail; is accurate, organized and productive
- Advanced Excel/Google Sheets skills
Join our team at Flock Freight and become part of our mission to revolutionize the transportation industry. We offer competitive compensation as well as a comprehensive benefits package. Apply today and embark on an exciting career journey with us!
The expected on-target earnings range for this position is $94,000 to $123,000 per year. When determining an offer, we take into account a variety of factors that are important in making compensation decisions including, but not limited, to: skill sets; experience and tenure; education and certifications; and other business and organizational needs. The disclosed range estimate is based on market data for the greater San Diego area. Salary bands may, in some circumstances, be adjusted to a different geographic area depending on the candidate's position and location. In general, Flock Freight targets the mid-point of this salary range.
In addition to salary, full-time employees are also eligible for an equity package and our competitive benefits that support you and your family as part of your total rewards package at Flock Freight. Our policy is that we target candidates local to one of Flock Freight’s headquarters locations (San Diego or Chicago) and ask that employees work in-office in a hybrid capacity. Ask your recruiter for more specifics about your team's hybrid policy!
Our promise to you:
Flock Freight is committed to creating an environment that’s fair and inclusive. We fill our open positions based on qualifications, merit, and business needs. We value the skills of people from all backgrounds and are proud to hire, promote, and retain talent from a diverse candidate pool. Diverse perspectives are central to innovation at Flock Freight and make our team better. We're interested in your inherent abilities, not just the skills you bring from your last role - if you think you have what it takes to succeed in the role but don't check every box, please still get in touch. We'd love to start a conversation with you.
Life & Benefits of the Flock:
- Flexible PTO: Our Flockers work hard and deserve the time they need to rest and recharge. With no accrual system, we encourage you to the time you need off, when you need it.
- 401(k) Employer Match: We know Flock may just be a stepping stone in your epic journey, but we want to be sure you’re setting your future self up for success! For that reason, we provide a 401(k) plan that offers a 4% employer match.
- Medical, Dental & Vision: Generous coverage for employees and dependents. Both HMO and PPO options provided with 100% Employer paid options for employees.
Flock Freight has zero tolerance for behavior that negatively impacts marginalized groups, including women, people of color, veterans, immigrants, people with disabilities, and members of the LGBTQIA+ community. We invite people of all identities to join the Flock!