San Francisco Bay AreaRemote



San Francisco, CA, USA
Posted on Monday, June 19, 2023

Forward Deployed Engineer

Job Posted
May 11, 2023 11:51 AM
San Francisco Bay Area

Forward Deployed Engineer

Faros AI is an engineering operations data platform that brings all engineering data to one place to give engineering leaders a single-pane view of their entire software development lifecycle.
Faros AI is helping build the engineering organizations of the future. Most engineering organizations today have inadequate insight into their operations. This is because of the extreme fragmentation of the modern tech stack and resulting silo-ed data sources that makes it non-trivial to answer even simple questions about engineering processes and outcomes. At Faros AI, we aim to change this.
We are looking for a Forward Deployed Engineer to help our customers realize Faros AI’s enormous potential. This is a highly visible and technical role that will be interfacing with customer champions and stakeholders. The ideal candidate will have a passion for data and engineering initiatives with a strong focus on the success of our customers.

Responsibilities may include:

Solving technical data issues and bringing the business and technical goals of our customers to life with timely and proactive recommendations and hands-on implementation.
In partnership with the Customer Experience team, providing top-notch service and engineering support including managing technical production implementation and onboarding onto the Faros platform.
Being a trusted technical advisor through the entire customer journey, and partnering with the Customer Experience team on creating seamless customer experiences through current and future needs of Faros implementation.
Providing feedback to Faros product and engineering teams to help inform product direction defining trends in Faros adoption and utilization.

What we care about:

1. You are an owner. At Faros, we place a premium on individual responsibility and ownership. This means, for instance, that you pick up the trash when you see it. In turn, we trust you to prioritize your time to have the most impact, and provide you with maximal information to be able to decide on your priorities intelligently.
2. You value being part of a team. At Faros, we believe in winning as a team. Our guiding principle is to act in the best interests of the team, with the belief that all else will follow.
3. You’re always learning. Start-ups are rapidly evolving businesses. There will constantly be new scenarios and technical challenges coming your way, and you have to thrive on rising to the occasion.

Required Qualifications:

Proficiency with scripting languages such as SQL, shell etc.
Solid understanding and direct experience working with analytics databases, BI tools, and data processing tools
Experience coding against APIs.
Experience working in a highly technical customer-facing engineering role
Experience building technical solutions for customers
Strong communication skills — both written and oral.

Preferred Qualifications:

Experience with Python and dbt
Experience building data tool connectors
Practical experience building data pipelines end-to-end
Familiarity with DevOps tools and the entire software development lifecycle.