About Double Blind Bio

At Double Blind Bio, we’re building an AI-powered platform that automates the administrative and operational work that slows down clinical research, allowing clinical teams to focus on what truly matters: patient care and scientific innovation.

Our mission is to accelerate the delivery of breakthrough therapeutics from development to market by creating intelligent software that streamlines and modernizes clinical trial operations.

We partner with clinical research sites, the organizations that conduct clinical trials and bring new treatments to patients. Our platform helps these sites simplify operations, improve performance, and strengthen their connections with sponsors.

Backed by top-tier investors and trusted by a growing network of life sciences partners and research sites, we are expanding rapidly. Our customer base is doubling month over month, and we are looking for passionate people to join us at this exciting stage of growth.

We are a team of experienced entrepreneurs, operators, and life science experts that have worked at companies like Flatiron Health, Verily Life Sciences, Genentech, Google, and Novartis.

Role Overview

You will be the primary point of contact for our clinical research site partners, helping them onboard, adopt, and thrive on Double Blind Bio. You will play a key role in driving their success and uncovering new opportunities to expand our growing site network.

This is a high-impact individual contributor role where you will own relationships end to end and see the direct results of your work every day. As we continue to scale, there will be opportunities to step into leadership and help define the future of our Customer Success function.

You will work closely with the founding team, including the Chief of Staff and CEO, to ensure our clinical research sites have an exceptional experience and see measurable value from our platform. Operating at the intersection of Customer Success, Product, and Growth, you will gain exposure to multiple parts of the business and play a hands-on role in shaping how we scale and deepen our customer relationships.

Responsibilities

Onboarding & Support

● Manage onboarding flow and set up new site accounts.

● Host onboarding calls and guide sites through the platform.

● Own FAQs, onboarding resources, and quick-start materials.

Relationship Management

● Serve as the primary point of contact for all site partners.

● Manage feedback, feature requests, and product questions.

● Track engagement and proactively drive platform usage.

Growth & Expansion

● Identify upsell or expansion opportunities within existing sites.

● Conduct demos for prospective sites.

● Support growth marketing and outreach initiatives to bring in new partners.

● Evaluate and implement new tools or technology to improve efficiency, automate workflows, and enhance site engagement.

● Contribute to documentation, case studies, and success stories to showcase site impact.

Proposed Success Metrics

● Customer retention and satisfaction

● Growth and expansion across site accounts

● Platform usage and engagement metrics

● Feedback implementation rate and responsiveness

Ideal Candidate

● Experience working with customers, site management, or clinical operations

● Strong communication and relationship-building skills

● Organized, detail-oriented, and comfortable managing multiple accounts

● Excited to work in a fast-moving startup environment where you can shape the role as we grow

● Bonus: Clinical research, life sciences, or early-stage experience

Other

● Schedule: 3 days in office (SF)

● Compensation: $90-$150K (including potential OTE) + significant equity (full-time)

● Benefits: Health insurance (medical, dental, vision), 401K, work computer, flexible time-off