Recovery Coach Professional (Mon - Fri)
The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform.
The Recovery Coach provides peer recovery support services to a panel of assigned clients with opioid use disorder. This position acts as the primary contact point between the client and their Bicycle Health care team through a combination of video conferencing, phone and chat interaction. The Recovery Coach meets with clients on a monthly basis, documents the visit, provides peer support and reviews recovery goals. The Recovery Coach also facilitates support groups and provides care coordination services. This role is crucial in delivering holistic care services by providing support across multiple systems and frameworks of care. The Recovery Coach motivates and advocates for our clients and is a key collaborator with our medical and behavioral health clinicians.
Target Pay Range: $23.00- $25.00 per hr - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
- Monday - Friday 3-11pm ET
- Monday - Friday 2-10pm ET
- 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays
- 100% Employer Paid Medical, Dental, and Vision Insurance
- Employer Paid STD & LTD
- $50 monthly Remote Work Stipend
You can expect to:
- Serve as the primary contact point between established clients and the Bicycle Health program.
- Meet with assigned clients at least once per month immediately before their medical visit. Review and document their concerns and provide peer support services with a focus on supporting clients’ treatment goals.
- Document within the electronic health record in real-time while visiting with the client; document with a quality suitable to inform and guide the following medical provider visit.
- Use panel management tools to monitor the progress of assigned clients and engage them in communication to meet identified goals outside of scheduled medical visits. Record progress toward treatment goals and ensure participation in offered services.
- Engage clients in conversation and education about substance use, harm reduction, treatment and recovery.
- Develop an understanding of and provide information to clients about community support, online support, and other relevant resources to support their treatment and recovery goals.
- Identify barriers to full participation in the Bicycle Health program and communicate barriers to appropriate clinical team members as needed to address them.
- Develop full knowledge of and utilize the Motivational Interviewing framework in all client encounters.
- Maintain close, efficient communication with medical providers and other support staff involved in the care of assigned clients.
- Facilitate support groups and provide individual coaching sessions.
- Attend and contribute to all assigned meetings.
- Understand and support our identified program quality improvement metrics.
- Act as a liaison between assigned clients, medical providers, therapists, pharmacists, counselors, and others, internally and externally, to support collaborative care.
- Report directly to the Recovery Coach team lead and indirectly to the Director, Recovery Coach Program.
- All other duties as assigned.
Qualities We're Looking For:
- Minimum 2 years of experience as a medical assistant, peer recovery coach, or addiction counselor.
- Minimum 2 years of experience in a medical practice, including documentation within the electronic health record and close coordination with medical providers.
- Personal experience with substance use disorder treatment and recovery -
- This may come from direct personal experience of SUD treatment and recovery, or from vicarious experience through close personal or professional connection to persons navigating SUD care. The key concept is the ability to identify with and sympathetically discuss the unique challenges of individuals engaging in SUD treatment.
- Outstanding communication skills, including written and verbal communication, toward various audiences, including clients, internal and external medical providers, and client family members.
- Demonstrates cultural sensitivity and is attuned to clients' diverse backgrounds and needs.
- Understanding of confidentiality requirements for the handling of client information.
- Ability to practice self-care to maintain emotional and mental well-being while supporting individuals with complex needs.
- Demonstrated ability to thrive in a multidisciplinary team that focuses on company-level goals.
- Ability to travel up to 5% of the time.
- Consistent access to a private work environment with high-speed internet and professionally appropriate surroundings for frequent video conferencing.
This is a full-time (40hrs per week) remote position.
About Bicycle Health:
Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We’ve grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all.
Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.