Recovery Coach Manager
The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform.
The Manager, Recovery Coach Program is responsible for supervising a team of Recovery Coaches, and also providing direct counseling and support to clients receiving treatment for Opioid Use Disorder. The primary responsibility of the Manager, Recovery Coach Program is to ensure the performance of their team against identified key performance indicators that measure counseling and documentation quality, productivity, client satisfaction, and also employee and other stakeholder satisfaction. The Manager, Recovery Coach Program is also responsible for upholding their team’s adherence to program policies, and standards of professionalism.
Target Pay Range: $70,000-$80,000 - Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
- 3 Weeks Vacation + 8.5 days of additional sick time + 9 paid holidays
- 100% Employer Paid Medical, Dental, and Vision Insurance
- Employer Paid STD & LTD
- $50 monthly Remote Work Stipend
You can expect to:
- All duties of a Recovery Coach.
- Provide supervision and training for a team of Recovery Coaches, ensuring they have the necessary skills and knowledge to support clients in treatment for opioid use disorder.
- Recruit and retain an effective team of recovery coaches. Provide regular performance evaluation and Coaching.
- Manage all aspects of team scheduling, including PTO, holiday coverage and unexpected absences.
- Oversee the facilitation of peer support groups, experiential groups, and educational groups by your team.
- Draw from a variety of facilitation methods, themes, and virtual activities to drive client engagement in groups. Examples include mindfulness, 12-step, meditation, social connection in recovery, etc.
- Grow and maintain client satisfaction with the quality and variety of Recovery Coaching services provided by the Recovery Coach team.
- Cultivate a positive and supportive work atmosphere that promotes the wellness and motivation of team members.
- Ensure team adherence to standard work procedures, documentation standards, and standards of professionalism and confidentiality.
- Own change management initiatives for your team. This includes responsibility for cascading information, soliciting and escalating feedback, driving buy-in, ensuring accountability to goals, reporting progress, and troubleshooting barriers to achieving goals.
- Handle crisis situations and emergencies that may arise within the recovery coaching program, ensuring appropriate responses and support.
- Maintain accurate and thorough documentation of patient interactions, program activities, and compliance with reporting requirements.
- All other duties as assigned.
Qualities we're looking for:
- A current, valid certification in recovery coaching or an equivalent discipline. Acceptable certifications include: CCAR certified, Certified Recovery Coach (CRC), Recovery Coach Professional (RCP), Certified Peer Recovery Specialist (CPRS).
- 2+ years of management experience within a healthcare setting supervising at least 4 direct reports, using an electronic health record,and collaborating with medical providers.
- Demonstrated ability to balance direct client care and administrative duties.
- Personal experience with substance use disorder treatment and recovery. This may come from direct personal experience of SUD treatment and recovery, or from vicarious experience through close personal or professional connection to persons navigating SUD care. The key concept is the ability to identify with and sympathetically discuss the unique challenges of individuals engaging in SUD treatment.
- Outstanding communication skills, including written and verbal communication, toward various audiences, including clients, internal and external medical providers, and client family members.
- Demonstrates cultural sensitivity and is attuned to clients' diverse backgrounds and needs.
- Understanding of confidentiality requirements for the handling of client information.
- Ability to practice self-care to maintain emotional and mental well-being while supporting individuals with complex needs.
- Demonstrated ability to thrive in a multidisciplinary team that focuses on company-level goals.
- Ability to travel up to 5% of the time.
- Bachelor's degree preferred.
- Consistent access to a private work environment with high-speed internet and professionally appropriate surroundings for frequent video conferencing.
This is a full-time (40hrs per week) remote position.
About Bicycle Health:
Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We’ve grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all.
Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.